Autonomous Service Delivery
Solve tickets without human intervention by using our proprietary AI robot, capable to fix more than 60% of user requests autonomously.
IT Full-Service Delivery
The first cloud platform to integrate 14 IT Service Management modules. Manage, monitor and proactively identify IT issues, protect data, optimize consumption and costs.
Innovating on each ITSM components
Better ITAM, more functional SAM, simpler and faster RMM, useful and relevant ITSM for your technicians. We improve on every ITSM function.
Integrated Customer Interaction Software
Optimum Desk’s user-friendly app helps the user get real-time support and find quick solutions through a simpler than ever to use interface.
Through our IT Full-Service Management Platform, our MSP partners are managing over
1.1 million End Points on the US market and growing!
7 reasons an MSP should implement Artificial Intelligence
Autonomous Service Delivery
Adam Intop, our proprietary AI robot, Solves tickets without human intervention and also detects issues or potential risks on its own and recommends the best solutions to maximize the overall performance, safety and stability of your IT ecosystem.Learn more
Platform that integrates 14 modules for full service management
Protect and grow client`s businesses with Optimum Desk platform, a flexible set of 14 MSP solutions. Optimum Desk guarantees a better customer satisfaction, better SLA, reduced risks, higher service availability, great efficiency and an enhanced productivity.Learn more
Innovating on each ITSM component
Optimum Desk manages IT assets life-cycle by delivering superior IT Business Management Solutions for modern companies, empowering them with the right set of tools to prevent, identify, protect and manage the whole IT infrastructure fast and easy.Learn more
A unique blend of Customer Interaction and Endpoint Management Software and Cloud Management Platform
The Customer Interaction and Endpoint Management Software is designed to get troubleshooting done faster and easier, offering a seamless experience to the user for maximum productivityLearn more
Released at mid of June 2020, Rapid7 Consulting conducted a web application penetration test for Optimum Desk (Optimum Desk) from June 1st to June 12th, 2020.
This test was designed to provide Optimum Desk with an independent, point-in-time assessment of web application vulnerabilities from the perspective of a malicious actor in accordance with Center for Internet Security (CIS) Controls and National Institute of Standards and Technology (NIST) guidelines.
As a summary, Rapid 7 detected only 4 vulnerabilities and our programmers are working on them, to fix them. Full report available on request.View Report
Autonomous service delivery
Our AI based analyst, also known as Adam Intop, is a software agent we have designed to simplify the job of your technicians and make it more efficient to increase MSP’s performance.
The 10+1 tasks for autonomous customer support service:
- Analysing Customer Requests
- Picking-up where AI routine is Trained
- Request Computer X-Ray and CT from Device
- Analyze and Match with User Request
- Send Resolving Routines
- Execute resolving routines (with Screen Show)
- Send New Computer X-Ray and CT from Device
- Compare and Confirm
- Request Customer Confirmation
- Close or Escalate
- Go the extra mile if found additional Proactive Computer Setup Interventions (one per request)