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Innovating on each

ITSM component

AI powered IT service management for your company.

Optimum Desk manages all your IT infrastructure, assess and anticipates your needs with the right set of predictive components.

It also makes it easier than ever to create tickets from any device and have them solved almost instantly by Adam Intop, our AI robot, without human intervention or benefit of a technician support, if needed.

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cloud-management

Benefits Offered By:

IT Asset Management (ITAM)

  • Monitor, optimize the IT infrastructure and easily manage with QR codes
  • Optimize your hardware investments
  • Get real-time actionable insights about your IT infrastructure

Plus additional ITAM benefits:

  • Upgrades suggestions for your customers endpoints for upsell opportunities and improved customer productivity
  • Network Self Discovery
  • Mass Agent Network Self Installation

IT Service Management (ITSM)

  • Create tickets from everywhere and solve them instantly
  • Connect with your end-customers and get their feedback
  • Monitor ticket status through to resolution

Plus additional ITSM benefits:

  • Real-time tickets interactions
  • Automated ticket diagnostic according to their importance
  • Predicts the state of IT equipments

Software Asset Management (SAM)

  • Manage and optimize software assets
  • Avoid licenses compliance issues and optimize costs
  • Mitigate security risks and anticipate your future software needs

Plus additional SAM benefits:

  • Critical Vulnerabilities Application Security Database
  • Suspect Application Tagging
  • Discover Vulnerabilities and Mass Update Apps

Remote Monitoring and Management (RMM)

  • Manage applications and eliminate risks
  • Remotely manage the IT infrastructure
  • Prevent system interruptions and downtimes

Plus additional RMM benefits:

  • Performance Improvement
  • Automatic improvement
  • Remote Command Prompt (Work on the Remote workstation like being connected)
  • Work behind the scenes without customer work interruptions
  • Remote Event Viewer and Self Resolving